Faulty Gear box

Faults and Technical chat for the Peugeot 3008
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Smith2129
Posts: 1
Joined: Mon Aug 02, 2021 8:24 pm

Post by Smith2129 »

Hi,

Not sure if anyone can give us some advice?
About 4 weeks ago my 19 plate 3008 1.2 (16,000 miles on clock) wouldn't go into gear only second and fourth.
They recovered the car and took it to the dealership we purchased it from. They ran diagnostic and confirmed faulty gear box.
4 weeks later it hasn't even made it onto the ramp to be fixed/ replaced.
They had no car to offer me while it's there. We only have that 1 car in our household so we are still in the initial enterprise rental Nissan qushqai.
Today they offered me a 208 because its going to be at least another 3-4 weeks! I've told them its not acceptable I have a baby and 2 other children, so it's difficult to get them all in and pushchair etc, especially during the school holidays.
Bearing in mind I've had no contact from the dealership I've had to call everytime for updates. Customer care is not helpful.
Does anyone have any idea of time scales and what to expect?
This is my 4th peugeot, Ive never had any issue before?
I'm completely clueless when it comes to cars also.
Thanks

Live life
Posts: 8
Joined: Sat Apr 17, 2021 10:16 am

Post by Live life »

Speak to their customer service manager and If no joy get on to head office. I’d have expected a similar sized courtesy car for the delay of the whole duration.

Good luck
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